Curious Endeavor commits to delivery dates, not pipeline uptime. Every engagement has a defined shape: one kickoff, a small number of reviews, a clean handoff. We run lean — fewer meetings, more making.
This page is the standing commitment behind every line item in our pricing. It sits under the Master Services Agreement and is referenced in every statement of work.
§ 01 — One-off engagements
Every one-off engagement is delivered against a single statement of work, with the timeline, touchpoints, and review rounds fixed at kickoff. These are the defaults — an SOW may tighten or expand them, but may not weaken the response commitments below.
| Delivery window | Touchpoints | Revisions | Response | |
|---|---|---|---|---|
| Brand Foundation | 5–6 weeks | Kickoff · 2 reviews · handoff | 2 rounds per artifact | ≤ 1 business day |
| Market Presence | 4–5 weeks | Kickoff · 2 reviews · handoff | 2 rounds | ≤ 1 business day |
| Campaign | 3–4 weeks | Kickoff · 1 concept review · handoff | 2 rounds | ≤ 1 business day |
| Localization | 2–3 weeks | Kickoff · handoff | 1 round | ≤ 1 business day |
| Tone of Voice | 2–3 weeks | Kickoff · 1 review · handoff | 2 rounds | ≤ 1 business day |
| Full Transformation | 8–10 weeks | Kickoff · 3 phase reviews · handoff | 2 rounds per phase | ≤ 1 business day |
§ 02 — Ongoing partnerships
Ongoing partnerships commit to a recurring cadence rather than a single delivery window. The commitment is to hit the agreed drop date or launch date — not to maintain an uptime percentage on the underlying automation.
| Delivery commitment | Touchpoints | Response | |
|---|---|---|---|
| Content Engine | Monthly drop by the 5th business day of the month | 1 monthly review · async between | ≤ 2 business days |
| Campaign Machine | Assets delivered by the launch date set at kickoff | 1 kickoff per campaign · 1 monthly review | ≤ 1 business day |
| Creative Partner | Weekly cadence agreed at kickoff, held throughout | 1 monthly strategy session · async Slack | Same business day |
§ 03 — How we guarantee it
We measure ourselves on outcomes, not infrastructure. Every drop is buffered three to five business days ahead of its due date, so upstream AI and API outages during the buffer are invisible to you. Every pipeline has a multi-provider fallback, and the CE team can hand-finish any deliverable if the automation layer is unavailable.
A missed delivery for reasons within Curious Endeavor's control — greater than two business days on Content Engine, greater than one business day on Campaign Machine or Creative Partner — triggers a pro-rated service credit on the following invoice. For one-off engagements, a delivery window missed by more than five business days for reasons within CE's control triggers a pro-rated credit against the applicable SOW fee.
The credit triggers above do not apply to: upstream AI or API provider outages; client-side delays or late information; scope changes that were not agreed in a written change request; and force majeure events within the meaning of section 17 of the Master Services Agreement.
All touchpoints and response windows are Monday to Friday, Vienna business hours. Response commitments pause during public holidays in Austria and during agreed-upon studio closures, which are communicated in writing at least five business days in advance.
If a delivery is at risk, Curious Endeavor will notify the Project Contact in writing at the earliest practical moment, with a revised timeline and the cause. A client who believes a credit should apply may request one in writing to hello@curiousendeavor.com. The credit, once agreed, is applied to the next invoice under the applicable SOW.